Services
1. Mystery Shopping Services
2. Market Research Services
Mystery Shopping Services
Mystery Shopping
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Learning about and quantifying of customer service level and customer experience with the help of incognito tests – which are conducted by prepared Mystery Shoppers and are based on pre-established shopping situations which are typical in the given location. It provides feedback on areas in need of improvement. Read more about this service... |
Mystery Call
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A survey of call centers or business units of other profile by phone, using methods of Mystery Shopping. |
E-mail Mystery Shopping
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Survey of online customer centers and other sources of information for determining the quality and speed of the received answers. |
Website Shop
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Survey of a web shop or a website from the viewpoint of users. |
Market Research Services
Intercept Customer Survey
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A survey conducted with questionnaires among customers of given business units, on the basis of a predetermined sample-range. |
CATI / Computer-assisted telephone interviewing
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Questionnaire survey conducted via phone in the entire population (persons who have telephone) or based on a database filtered by certain parameters. |
CAWI / Computer-aided web interviewing
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Online opinion survey among customers or employees of a company via the most sophisticated online system of tools. |
