About Us

1. About Phantom Shopping
2. Goals

Goals

Improvement is our main goal

Phantom Shopping does not only aim at detecting mistakes that have negative influence on our clients’ performance. Our goal is always the same as that of our clients, our goal is to improve.

Every company in the financial, commercial or services sector is profit-orientated, their goal is to continuously increase their revenue.

To reach this goal they need returning customers who would gladly recommend their service or stores to friends and acquaintances.

This can only be achieved if the customers have positive experience and are perfectly satisfied with the services rendered.

These impressions are the results of a complex process. Serving customers has several elements, key points that put together give an impression for customers about the bank they have just deposited their money in, about the retail they have just visited, or the gas station they have just used.

Careful, detailed examination of these elements helps us find possible weaknesses in the service. By focusing on these weaknesses and by motivating empoyees we can achieve improvement, thus laying down the basis for reaching overall goals.

The above mentioned „examination” is carried out by means of Mystery Shopping Surveys. Incognito Mystery Shoppers experience customer service as ordinary everyday customers.

The resulting picture about the performance of a given business unit serves as basis for determining which areas of service need improvement.

Phantom Shopping aims at helping their Clients reach their goal based on the completed surveys and advice. Many satisfied customer has their good opinion of a bank, store or other survice unit thanks to the fact, that the owners of these units have recognised the potential in Mystery Shopping, and have decided to improve the niveau of their service.